Wallet Policy

1. Introduction

Funtoosh Wallet enables anonymous users to recharge wallet, send tips, purchase paid messages, and earn as creators, all while preserving privacy via Email OTP login. This policy explains wallet mechanics, fees, security, and compliance.

2. Definitions

• Wallet Recharge: Adding funds via UPI, cards, net banking (India) or Stripe (international).
• Paid Messaging: Creator sets price for DM access; user pays from wallet to message.
• Tips: Voluntary payments to creators for anonymous interactions.
• Premium Features: Optional paid enhancements like priority support and custom themes.
• Advertisements: Internal text-based promos marked Sponsored, controlled via admin panel future.

3. Wallet Recharge

• Methods: UPI, Visa/Mastercard/RuPay, net banking in India; Stripe cards internationally where available.
• Minimum recharge: ₹50 or $1; maximum per transaction: ₹50,000 or $600, subject to processor limits.
• Funds credited instantly after payment confirmation; receipts via email and in-app Wallet → History.
• Failed recharge: If debited but not credited, auto-refund initiated within 24 hours per Refund Policy.

4. Paid Messaging

• Creators can set price per DM (e.g., ₹20–₹500) via Profile → Creator Tools.
• User pays from wallet; 80% goes to creator, 20% platform fee for infrastructure and fraud prevention.
• Paid message access includes one thread; additional messages may require new payment per creator settings.
• Blocking a user after paid message does not trigger refund; use reporting for abuse per Safety Policy.

5. Earnings & Fees

* Payment processor fees may apply and are disclosed at checkout. No hidden charges.

6. Payouts

• Minimum payout: $10 USD or ₹800 equivalent
• Processing: 24–48 hours for verified creators, instant for trusted creators below $500 where available
• Methods: Bank transfer (India, US, EU, Brazil via partner), PayPal, future USDC where compliant
• Failed payouts retried 3 times, then held for manual review and KYC verification
• Payout schedule: Weekly on Mondays for eligible balances, or on-demand for verified creators

7. KYC & Compliance

To prevent fraud, money laundering, and comply with applicable laws:

• Optional KYC below ₹50,000 or $600/month earnings: Email OTP verified, no ID required
• Mandatory KYC above threshold: Government ID, address proof via third-party provider; data handled per Privacy Policy and Data Retention Policy, not shared with community, only compliance team
• Anonymous username remains public; KYC data never exposed to other users, preserving User Profiles privacy
• We comply with Information Technology Act, Prevention of Money Laundering Act where applicable, and general international practices

8. Security & Fraud Prevention

• Encryption at rest AES-256 for wallet ledger, transactions signed Ed25519, 2FA optional via TOTP authenticator app (no SMS to preserve anonymity)
• Withdrawal whitelist, device binding, anomaly detection for unusual recharge or tip patterns, spam detection for wallet abuse
• Cold storage 90% funds, hot wallet 10% for instant payouts, security monitoring 24/7, responsible disclosure at /security
• Blocking users prevents them from tipping or paid messaging you; reporting triggers review per Content moderation and Trust & Safety

9. Prohibited Use

• Money laundering, terrorist financing, fraud, stolen cards, chargeback abuse
• Selling illegal goods/services via wallet, paid messaging for disallowed content per Content Policy and Acceptable Use Policy
• Circumventing fees, creating fake accounts to farm bonuses, spam detection evasion per Anti-Spam Policy
• Using wallet for gambling, adult services solicitation where prohibited by local law

10. Disputes & Chargebacks

Disputes first via support@funtoosh.app with transaction ID. If unresolved, per Grievance Redressal Policy and Payment Terms, binding arbitration in Bengaluru, India, unless consumer protection law requires otherwise. Chargeback abuse leads to suspension per Account Suspension & Termination Policy.

11. User Responsibilities

• Keep Email OTP secure, verify amount before confirming recharge or paid message
• Provide accurate KYC where required, do not use wallet for prohibited purposes
• Use blocking and reporting for unwanted paid message requests
• Understand tips are voluntary and non-refundable per Refund Policy

12. Platform Responsibilities

• Provide secure wallet recharge, paid messaging, premium features with privacy protection and security monitoring
• Maintain fraud prevention, abuse detection, spam detection, and transparent fees
• Process payouts within stated timelines and provide receipts
• Comply with applicable financial and data protection regulations

13. Contact Information

• Wallet Support: wallet@funtoosh.app, support@funtoosh.app — 24h response
• Billing: billing@funtoosh.app
• Grievance Officer: grievance@funtoosh.app — 15 days per IT Act, details at /grievance-redressal
• Business: business@funtoosh.app for advertisement inquiry and business inquiry