Refund Policy
Simple, honest, and transparent. Once a service is delivered — no refund. Refunds only where delivery fails.
1. Overview
Funtoosh is a premium anonymous messaging platform. We operate on a service-delivery model: refunds are issued only when a paid service could not be delivered to you. Once a service has been successfully delivered (a Golden Card accepted, a premium feature unlocked, a tip/payment voluntarily sent and received), no refund is applicable.
This policy is in line with the Information Technology Act, 2000, the Consumer Protection Act, 2019, and guidelines from RBI and Indian payment gateways (Cashfree, our payment partner).
2. Golden Card Refunds 🪙
A Golden Card is a paid identity-reveal offer you send to someone who answered your question (or vice-versa). The rules are:
⏳ The 7-Day Waiting Rule
- When you send a Golden Card, the platform deducts the amount (plus 18% GST) from your wallet and holds it in escrow for 7 days.
- During these 7 days the receiver (the answer author) can either accept or reject the card.
- If receiver rejects the card → 100% of your card amount is refunded back to your Deposit wallet instantly. The GST already paid to the government is non-recoverable and is not refunded.
- If the card expires after 7 days (no action taken by receiver) → 100% of your card amount is automatically refunded to your Deposit wallet. This is the only scenario where a refund is auto-processed without any user action.
- If the receiver accepts the card → the service has been delivered. BOTH users' identities are revealed to each other platform-wide and a permanent connection is created. NO REFUND is possible after this point, regardless of subsequent behavior, unmatches, blocks, or disputes.
You cannot cancel or recall a Golden Card once sent — the receiver has a fair 7-day window to decide, and once accepted the mutual identity reveal is an irreversible premium service.
3. Wallet Top-ups
- Funds added to your Funtoosh Wallet via UPI, cards, or net banking are held in a closed-loop digital wallet as per RBI norms.
- Wallet balance is non-refundable to source (UPI/bank) in normal course — you can only spend it on platform services (Golden Cards, tips, future premium features) or withdraw earned amounts (not added amounts).
- Deposit balance (money you added yourself) can be used to send Golden Cards, tips, or pay for future premium tools — but it cannot be cashed back to your bank account.
- Only Earnings balance (money received via Golden Cards accepted by you or tips) can be withdrawn to your UPI after KYC.
- In the extremely rare event of a double-charge or failed payment where money was debited but wallet not credited, we will reverse the amount within 7 working days.
4. Earnings & Withdrawals
- Once an earning is credited to your Earnings wallet (after a Golden Card you received was accepted), it is final — there is no clawback from other users' disputes.
- Withdrawal requests once approved and processed to your UPI cannot be reversed or refunded.
- If a withdrawal request is rejected (e.g. failed UPI ID, KYC mismatch), the amount is returned to your Earnings wallet and you can submit a fresh request.
5. Premium Features
Any one-time or subscription-based premium feature purchase (boosts, profile themes, priority discovery, etc., when launched) is non-refundable from the moment the feature is activated on your account. Subscriptions (if any) auto-renew and can be cancelled at any time — cancellation takes effect at the end of the current billing cycle, and no pro-rata refund is issued for partial periods.
6. Promotional Credits
- Promo codes, referral bonuses, admin credits, or any free balance issued by Funtoosh carry no cash value and are non-refundable, non-withdrawable, non-transferable.
- They can only be spent on platform services as per promo terms and expire if unused.
7. Scenarios Where NO Refund is Given
- Golden Card accepted by the receiver — identity reveal is irreversible.
- Tips sent voluntarily to other users (delivered instantly).
- Any premium feature already activated/consumed.
- Wallet top-up that has already been partially or fully spent on platform services.
- Expired promo codes or promotional credits.
- Voluntary account deletion — all balances are forfeited upon deletion.
- Loss of access due to violation of Community Guidelines or Terms of Service (ban/suspension).
- Mistaken payments to wrong user or wrong amount — users are responsible for reviewing amounts before confirming.
8. Failed / Tampered Payments
Cashfree, our payment gateway, may occasionally mark a payment as failed, pending, or tampered. If your bank/UPI account was debited but your Funtoosh wallet was not credited, please share your Cashfree transaction ID (shown on the payment result page / bank statement) with support. We will reconcile with Cashfree and credit the wallet within 7 working days — no need to file a bank chargeback.
9. Refund Request Process
- Email us at [email protected] from your registered email address.
- Subject line: Refund Request – [your registered email].
- Include: transaction ID (Cashfree txnid / Golden Card ID / withdrawal ID), amount, date, reason.
- Our team will verify against our server logs (the single source of truth).
- If eligible, refund is issued to your Funtoosh Wallet (or original payment method in double-charge cases).
10. Refund Timeline
- Golden Card rejection: instant wallet reversal.
- Golden Card expiry after 7 days: instant auto-reversal.
- Failed payment reconciliation: up to 7 working days.
- All other support-led refunds: 7–14 working days.
11. Contact
For any refund-related queries, contact our support team at [email protected]. Physical correspondence: D 24/8, Himalay Bhawan, Shatabdi Nagar, Panki, Kanpur, Uttar Pradesh 208020, India. Phone: +91 94540 43072.
Grievance Officer (IT Rules 2021)
Somesh Mishra
D 24/8, Himalay Bhawan,
Shatabdi Nagar, Panki,
Kanpur,
Uttar Pradesh – 208020,
India
Email: [email protected]
Phone: +91 94540 43072 (10 AM – 6 PM IST)
Statutory timelines we work to: acknowledgement within 24 hours; disposal within 15 days; prohibited content under Rule 3(2)(b) within 72 hours; non-consensual sexually explicit or morphed content under Rule 4(1)(p) within 24 hours; court or government orders under Rule 3(1)(d) within 36 hours. Removed content and the associated records are retained for 180 days for investigation purposes. These are the limits set by law for us to act within; they are not a guarantee of any particular outcome on any particular report.
Before we remove or disable content on our own initiative, Rule 4(8) requires us to notify you with reasons and give you a reasonable opportunity to dispute it. Automated tools may flag content, but a human reviews before any account-level action is taken. See the Transparency Report.
Your rights under the DPDP Act 2023
- Notice and consent (§5): we tell you what we collect and why before you agree, and you can withdraw consent at any time in Settings.
- Purpose limitation (§4, §6): your data is used only for running Funtoosh, safety, payments and legal obligations — never sold, never used to build advertising profiles.
- Access and correction (§11): you can view and correct your profile data in Settings.
- Erasure (§12): you can delete your account from Settings → Account. See Data Retention for what the law requires us to keep afterwards, and for how long.
- Retention limit (§8(7)): we erase personal data once the purpose it was collected for is over, unless a law requires us to keep it.
- Grievance redressal (§13): write to the officer named above, or use Grievance Redressal. Unsatisfied with the decision? Appeal to the Grievance Appellate Committee within 30 days. Data protection queries: [email protected].
Age: Funtoosh is for users aged 18 and over. Under the DPDP Act 2023 a person under 18 is a Child and we do not knowingly create accounts for them. No guarantees: Funtoosh is provided on an as-is basis. Nothing on this page is a guarantee of any specific result, earning, delivery time or moderation outcome.