Is Funtoosh really anonymous?

Your answers, confessions and chats are anonymous to the other person — they cannot see who wrote them unless you reveal yourself. Your account is not anonymous to us: you sign in with email or Google, and like any hosted service we keep operational logs.

Asking questions, answering and posting confessions are free. Paid chats, audio and video calls and Golden Cards are charged from your INR wallet at the rate the creator sets. Rates are not fixed — they can change — and the exact amount is always shown before you confirm a payment.

How do I get the Android app?

The Funtoosh Android app is distributed directly from funtoosh.online, not from the Play Store. The download page will go live with the signed APK shortly. Until then Funtoosh works fully in any mobile browser.

Golden Card is a paid offer sent inside an anonymous chat to reveal identities to each other. It only works if both people accept — if either side declines, nothing is revealed and the offer is refunded as per the Wallet Policy.

How does the wallet work?

Recharge in INR with UPI, cards or netbanking. The balance pays for chats, calls, Golden Cards, Plus and shop orders. Creators earn into the same wallet and can withdraw to their bank account after KYC, as described in the Wallet Policy.

What is Funtoosh Plus?

Funtoosh Plus is a monthly subscription that adds perks like more Cross Finger requests, shorter cooldowns and a PRO badge. The current price and full perk list are shown inside the app on the Plus page.

Refund Policy | Funtoosh

1. Overview

Funtoosh is an anonymous Q&A, confession and chat platform made in India. We operate on a service-delivery model: refunds are issued only when a paid service could not be delivered to you. Once a service has been successfully delivered (a Golden Card accepted, a paid message delivered, a call minute completed, Funtoosh Plus activated, an ad approved), no refund is applicable.

This policy is in line with the Information Technology Act, 2000, the Consumer Protection Act, 2019, and guidelines from RBI and our payment gateway (PayGlocal).

2. Golden Card Refunds 🪙

A Golden Card is a paid identity-reveal offer you send to someone who answered your question (or vice-versa). The rules are:

⏳ The 7-Day Waiting Rule

When you send a Golden Card, the platform deducts the amount (plus 18% GST) from your wallet and holds it in escrow for 15 days (5 days when the receiver is a Funtoosh Plus member).
During this window the receiver (the answer author) can either accept or reject the card.
If receiver rejects the card → 100% of your card amount including the GST charged is refunded back to your Deposit wallet instantly.
If the card expires (no action taken by receiver within the window) → 100% of your card amount including GST is automatically refunded to your Deposit wallet. This is the only scenario where a refund is auto-processed without any user action.
If the receiver accepts the card → the service has been delivered. BOTH users' identities are revealed to each other platform-wide and a permanent connection is created. NO REFUND is possible after this point, regardless of subsequent behavior, unmatches, blocks, or disputes.

You cannot cancel or recall a Golden Card once sent — the receiver has a fair 7-day window to decide, and once accepted the mutual identity reveal is an irreversible premium service.

3. Wallet Top-ups

Funds added to your Funtoosh Wallet via UPI, cards, or net banking are held in a closed-loop digital wallet as per RBI norms.
Wallet balance is non-refundable to source (UPI/bank) in normal course — you can only spend it on platform services (Golden Cards, paid chat, calls, Funtoosh Plus, ads, shop) or withdraw earned amounts (not added amounts).
Deposit balance (money you added yourself) can be used for Golden Cards, paid chat, calls, Funtoosh Plus, ads and shop orders — but it cannot be cashed back to your bank account.
Only Earnings balance (money received via accepted Golden Cards, paid chat, calls or suggestions, after commission) can be withdrawn to your UPI after KYC.
In the extremely rare event of a double-charge or failed payment where money was debited but wallet not credited, we will reverse the amount within 7 working days.

4. Earnings & Withdrawals

Once an earning is credited to your Earnings wallet (after a Golden Card you received was accepted), it is final — there is no clawback from other users' disputes.
Withdrawal requests once approved and processed to your UPI cannot be reversed or refunded.
If a withdrawal request is rejected (e.g. failed UPI ID, KYC mismatch), the amount is returned to your Earnings wallet and you can submit a fresh request.

5. Funtoosh Plus, Paid Chat, Calls & Ads

Funtoosh Plus is a monthly, pay-from-wallet subscription that does not auto-renew. It is non-refundable from the moment it is activated; no pro-rata refund for unused days.
Paid chat messages: the per-message amount (shown before you send) is held in escrow when you press Send and released to the creator when they reply. If there is no reply within 7 days, the hold is refunded to your wallet automatically. Once replied to, a message is a delivered service and is not refunded.
Audio/video calls are billed per minute; completed minutes are not refunded. If a call drops because of a Funtoosh-side fault, write to support with the time of the call.
Ads rejected during review are refunded to your wallet in full; an ad that has been approved and shown is not refundable.

6. Promotional Credits

Promo codes, referral bonuses, admin credits, or any free balance issued by Funtoosh carry no cash value and are non-refundable, non-withdrawable, non-transferable.
They can only be spent on platform services as per promo terms and expire if unused.

7. Scenarios Where NO Refund is Given

Golden Card accepted by the receiver — identity reveal is irreversible.
Paid messages delivered, call minutes completed, confession suggestions delivered.
Funtoosh Plus already activated, ads already approved.
Wallet top-up that has already been partially or fully spent on platform services.
Expired promo codes or promotional credits.
Voluntary account deletion — all balances are forfeited upon deletion.
Loss of access due to violation of Community Guidelines or Terms of Service (ban/suspension).
Mistaken payments to wrong user or wrong amount — users are responsible for reviewing amounts before confirming.

8. Failed / Tampered Payments

PayGlocal, our payment gateway, may occasionally mark a payment as failed, pending, or tampered. If your bank/UPI account was debited but your Funtoosh wallet was not credited, please share your PayGlocal transaction ID (shown on the payment result page / bank statement) with support. We will reconcile with PayGlocal and credit the wallet within 7 working days — no need to file a bank chargeback.

9. Refund Request Process

Email us at [email protected] from your registered email address.
Subject line: Refund Request – [your registered email].
Include: transaction ID (PayGlocal payment ID / Golden Card ID / withdrawal ID), amount, date, reason.
Our team will verify against our server logs (the single source of truth).
If eligible, the refund is issued to your Funtoosh Wallet after verification.

10. Refund Timeline

Golden Card rejection: instant wallet reversal.
Golden Card expiry (15 days, or 5 days for Plus receivers): instant auto-reversal.
Failed payment reconciliation: up to 7 working days.
All other support-led refunds: 7–14 working days.

11. Contact

For any refund-related queries, contact our support team at [email protected]. Physical correspondence: D 24/8, Himalay Bhawan, Shatabdi Nagar, Panki, Kanpur, Uttar Pradesh 208020, India. Phone: +91 94540 43072.

Grievance Officer (IT Rules 2021)

Somesh Mishra
D 24/8, Himalay Bhawan,
Shatabdi Nagar, Panki,
Kanpur,
Uttar Pradesh – 208020,
India
Email: [email protected]
Phone: +91 94540 43072 (10 AM – 6 PM IST)

Statutory timelines we work to: acknowledgement within 24 hours; disposal within 15 days; prohibited content under Rule 3(2)(b) within 72 hours; non-consensual sexually explicit or morphed content under Rule 4(1)(p) within 24 hours; court or government orders under Rule 3(1)(d) within 36 hours. Removed content and the associated records are retained for 180 days for investigation purposes. These are the limits set by law for us to act within; they are not a guarantee of any particular outcome on any particular report.

Before we remove or disable content on our own initiative, Rule 4(8) requires us to notify you with reasons and give you a reasonable opportunity to dispute it. Automated tools may flag content, but a human reviews before any account-level action is taken. See the Transparency Report.

Your rights under the DPDP Act 2023

Notice and consent (§5): we tell you what we collect and why before you agree, and you can withdraw consent at any time in Settings.
Purpose limitation (§4, §6): your data is used only for running Funtoosh, safety, payments and legal obligations — never sold, never used to build advertising profiles.
Access and correction (§11): you can view and correct your profile data in Settings.
Erasure (§12): you can delete your account from Settings → Account. See Data Retention for what the law requires us to keep afterwards, and for how long.
Retention limit (§8(7)): we erase personal data once the purpose it was collected for is over, unless a law requires us to keep it.
Grievance redressal (§13): write to the officer named above, or use Grievance Redressal. Unsatisfied with the decision? Appeal to the Grievance Appellate Committee within 30 days. Data protection queries: [email protected].

Age: Funtoosh is for users aged 18 and over. Under the DPDP Act 2023 a person under 18 is a Child and we do not knowingly create accounts for them. No guarantees: Funtoosh is provided on an as-is basis. Nothing on this page is a guarantee of any specific result, earning, delivery time or moderation outcome.