Safety Policy

1. Commitment to Safety

Funtoosh believes anonymity should empower, not endanger. We invest in safety tools, on-device safety heuristics, and a trained moderation team to keep our community safe while preserving end-to-end encryption and privacy protection. This policy aligns with IT Act, DPDP Act principles, and international safety practices.

2. Definitions

• Blocking Users: Preventing a user from messaging, tipping, or discovering you.
• Reporting Users: Flagging content or behavior for review via Safety Policy and Content Policy.
• Content Moderation: Review of reported content for violations of Community Guidelines, User Conduct Policy, and Safety Policy.
• Abuse Detection: Automated systems detecting harassment, spam, fraud, and child safety risks.

3. Safety Tools

For Everyone

• Block & Report in 1 tap: Long-press message → Block + select reason → optional report.
• Disappearing messages: Default 24 hours, configurable 10 seconds to 30 days for privacy protection.
• Hide from discovery: Settings → Privacy → Disable profile discovery to prevent strangers finding your User Profiles.
• Screenshot alert: Notify sender when screenshot detected where OS allows, enhancing privacy.
• DM filters: Filter unknown senders to requests folder, reducing unwanted paid messaging.
• Wallet limits: Daily tip limits and paid messaging caps to prevent financial pressure and fraud.

For Creators

• Keyword filters for incoming anonymous messages.
• Auto-block list import/export for repeat abusers.
• Paid DMs to reduce spam and enable premium features monetization.

4. Blocking & Reporting

Blocking is immediate and prevents:

• Anonymous messaging from blocked user
• Tips, wallet recharge interactions, and paid messaging
• Discovery in user profiles and advertisements

Reporting triggers content moderation review within 4 hours for safety-related reports, 24 hours for others, per Transparency Page commitments.

5. Minors Protection

Funtoosh is 13+ only (16+ in EEA where required). Additional safeguards:

• Discovery disabled by default for 13-17 age group.
• No wallet payouts to under 18 without guardian verification and KYC where required.
• Proactive age-gating heuristics on-device, privacy-preserving, no content scanning.
• Zero tolerance for sexual content involving minors, grooming, sexualization — immediate permanent ban and legal report to NCMEC and local authorities where required.

6. Content Moderation

We moderate based on user reports, not pre-scanning of end-to-end encrypted messages, preserving privacy protection. Process:

1. User reports via in-app or safety@funtoosh.app or /grievance-redressal.
2. Trained moderator reviews reported content against Content Policy, Acceptable Use Policy, User Conduct Policy.
3. Action: warning, temporary mute, discovery removal, suspension, or permanent ban per Account Suspension & Termination Policy.
4. Appeal available within 30 days via support.

7. Enforcement

• Warning → Temporary mute 24h-7d → Suspension → Permanent ban for repeat or severe violations.
• Severe violations (CSAM, threats, dox, fraud) → immediate permanent ban, no appeal for child safety.
• Transparency: Enforcement actions logged anonymously in Transparency Page reports.

8. Safety Resources

• Mental Health: If anonymous interactions affect wellbeing, seek support. Resources at /trust-safety #mental-health: India Kiran 1800-599-0019, US 988 Lifeline, UK Samaritans 116123, global https://findahelpline.org/
• Digital Safety: Guide at /security on staying anonymous safely, Email OTP best practices, device security.
• Creator Safety: Boundaries, pricing, handling pressure, blocking and reporting for paid messaging.

9. User Responsibilities

• Use safety tools proactively: block, report, hide from discovery, set wallet limits.
• Do not share personal data if you wish to remain anonymous; respect others' privacy.
• Report violations promptly via in-app reporting, not via public shaming.
• For minors, guardians should discuss safe anonymous communication.

10. Platform Responsibilities

• Provide blocking, reporting, content moderation, abuse detection, spam detection, security monitoring.
• Maintain 24h safety response SLA, trained moderators, and transparent enforcement per Transparency Page.
• Educate users via Trust & Safety and Security Page.
• Cooperate with law enforcement where legally required, preserving encryption where possible, per Privacy Policy and Transparency Page.

11. Emergency

If you or someone is in immediate danger, contact local emergency services first. Then contact safety@funtoosh.app. For mental health crisis, contact local helpline: India 1800-599-0019, US 988, UK 116123, Canada 1-833-456-4566, Australia 13 11 14, global https://findahelpline.org/. Funtoosh is not an emergency service.

12. Contact Information

• Safety Team: safety@funtoosh.app — 24h response for safety reports
• General Support: support@funtoosh.app
• Grievance Officer: grievance@funtoosh.app — Response 15 days per IT Act, details at /grievance-redressal
• Legal: legal@funtoosh.app