Frequently Asked Questions
26 answers covering accounts, wallet, privacy, anonymous messaging, payments, security, reports, blocking, advertisements, and policies.
1. How do I create an account without phone number?
Funtoosh uses email + password or Google sign-in (no phone number). Go to /signup, enter Full Name, Email Address and a password, or tap "Sign in with Google". On success you are taken to the dashboard. No email codes are sent — to prove you own your email you simply sign in with Google, which places a tick next to it.
2. What if I lose access to my email?
Your account is tied to the email or Google account you signed up with. If you lose access, contact [email protected] with full name, last login, and wallet transaction ID if applicable. We verify via an alternative method and help recover. Keep your email, password and authenticator app secure.
3. Can I have multiple accounts or personas?
One primary account per person, plus up to 2 additional personas for privacy, provided they are not used to evade blocks, bans, or spam detection per Account Suspension Policy. Creating multiple accounts to farm wallet bonuses or spam is prohibited per Anti-Spam Policy.
4. How do I delete my account?
Settings → Danger Zone → Delete Account → Confirm with your account password (and 2FA code if enabled). Local keys wiped immediately, public key queued for deletion within 7 days, wallet hashed ledger retained where required for fraud prevention up to 7 years per Data Retention & Deletion Policy. Deletion is irreversible.
5. How does Funtoosh Wallet work?
Wallet is internal ledger for wallet recharge, paid messaging, tips, and premium features. Recharge via UPI, cards, net banking (India) or Stripe (international). Funds credited instantly. Tips and paid messages: 80% to creator, 20% platform fee for infrastructure, fraud prevention, and support. Minimum payout $10 or ₹800, 24-48h processing, KYC above ₹50,000 or $600/month where required per Wallet Policy.
6. What is wallet recharge and how to do it?
Wallet recharge adds funds to your Funtoosh Wallet. Go to Wallet → Recharge → Enter amount (min ₹50 or $1, max ₹50,000 or $600 per transaction) → Choose method UPI/cards/net banking/Stripe → Confirm. Funds credited instantly, receipt via email and Wallet → History. Failed recharge auto-refunded within 24h per Refund Policy.
7. What are paid messages and how do they work?
Creators can set price per DM (e.g., ₹20–₹500) via Profile → Creator Tools. User pays from wallet to access one thread. Pricing must be transparent in profile per Payment Terms and Community Guidelines. Blocking after paid message does not trigger refund; use reporting for abuse per Safety Policy.
8. Are tips refundable?
Tips and paid messages are voluntary and non-refundable by design to protect creator economy per Refund Policy. If sent by mistake, request mediation within 1 hour via Wallet → Transactions → Request Mediation; creator can voluntarily refund from balance. Duplicate charges refundable within 7 days.
9. Is Funtoosh really anonymous?
You are anonymous to other users, not to Funtoosh. No phone number is required, and the person you answer cannot see who you are unless you reveal yourself. But you sign in with email or Google, we hold the encryption keys, and we keep operational and moderation logs — see the Transparency Report. No system provides complete anonymity against advanced adversaries, device compromise, legal process, or your own disclosure.
10. What data do you collect?
Only the minimum: your email, an optional full name, a public key for encryption, a hashed wallet ledger where required for fraud prevention, essential cookies (theme, language, session), and aggregated, anonymized performance metrics. We never collect your phone number, exact location, contacts, message content, or tracking cookies — see the Privacy Policy and the Data Retention Policy.
11. How is my data protected?
Encryption: X25519 + XSalsa20-Poly1305 and AES-256-GCM, forward secrecy, disappearing messages, screenshot alerts. Data at rest: AES-256, wallet 90% cold storage. Secure cookies HttpOnly SameSite Lax, TLS 1.2+, security headers HSTS, CSP, XSS protection, security monitoring 24/7 per Security Page. See also Privacy Policy and Cookie Policy.
12. How does anonymous messaging work?
Choose a username, no phone number required, sign in with email + password or Google. Content is encrypted in transit (HTTPS/TLS) and at rest on our database; Funtoosh holds the keys and is not end-to-end encrypted. DM filters, block/report in one tap, hide from discovery. See How Funtoosh Works for the detailed flow.
13. Can I unsend or edit messages?
Currently, you can delete messages locally and set disappearing timer for future messages. Edit is not yet implemented to preserve authenticity and encryption integrity. Future roadmap includes edit with version history. For now, use disappearing messages and double-check before sending.
14. What happens if someone screenshots my message?
Where OS allows, we show screenshot detection alert notifying sender. This is awareness, not enforcement. Do not share sensitive information even with disappearing messages. Use blocking and reporting for misuse per Safety Policy and Content Policy.
15. How do I block someone?
Long-press message → Block → Confirm. Blocking immediately prevents that user from messaging, tipping, paid messaging, or discovering you. Blocked user does not know they are blocked explicitly, but cannot interact. Manage blocked list via Settings → Privacy → Blocked Users. Blocking is reversible.
16. How do I report a user or content?
Long-press message or go to profile → Report → Select reason: harassment, spam, fraud, child safety, privacy violation, IP infringement, etc. Or email [email protected] with message ID, username, timestamp, evidence. Review SLA: 4 hours safety-related, 24 hours others. Reporter identity not disclosed. Appeals within 30 days via [email protected] per Transparency Page.
17. What happens after I report someone?
Trained moderator reviews reported content against Content Policy, Community Guidelines, Acceptable Use, User Conduct, Safety Policy. Actions: warning, temporary mute 24h-7d, discovery removal 7-30d, wallet restriction, suspension 7-30d, permanent termination for severe. You are notified of action where feasible without revealing private moderation details. Enforcement logged anonymously in Transparency Page.
18. Can blocked user still see my profile or contact me via another account?
Blocked user cannot discover you or message you from blocked account. However, creating alternate accounts to evade block (ban evasion) violates Account Suspension Policy and results in permanent termination of all accounts. Report ban evasion via [email protected].
19. How do payouts work for creators?
Minimum payout $10 or ₹800 equivalent. Processing 24-48h for verified creators, instant for trusted below $500 where available. Methods: bank transfer (India, US, EU, Brazil), PayPal, future USDC where compliant. KYC optional below ₹50,000 or $600/month, mandatory above via third-party provider per Wallet Policy, data per Privacy Policy, not shared with community.
20. Are there fees for wallet transactions?
Platform fee 20% on tips and paid messages, disclosed at checkout. Payment processor fees: UPI typically 0%, cards 2-3% may be included or disclosed separately per region per Payment Terms. No hidden charges. Tax invoices available via [email protected]. Prices include or exclusive of GST/VAT where required, disclosed.
21. How do I enable disappearing messages?
In chat, tap header → Disappearing messages → Choose timer: 10 seconds, 1 minute, 1 hour, 24 hours (default), 7 days, 30 days. Applies to future messages in thread. Both participants can set timer where allowed. Messages auto-wiped locally and from relay queue after timer and delivery.
22. What are these Sponsored advertisements?
Funtoosh uses internal text-based promotional advertisements, not Google Ads or third-party tracking ads. Three sections on landing: below Hero, between Features and Privacy/Security, above Footer. Each has carousel with 3 ads: Upgrade to Premium, Invite Friends, Creator Tools. Marked Sponsored, premium rounded card, soft border, glass effect, responsive, brand-matched. Controlled via future admin panel, no popups, no autoplay video, no intrusive banners. Managed per Content Policy and Anti-Spam Policy. Inquiries: [email protected]
23. Can I hide advertisements?
Internal advertisements are part of landing page to support platform development. They are non-intrusive, no tracking, marked Sponsored. Premium users may have option to hide or reduce ads in future per Payment Terms, but currently ads are visible to all. No ad blocker detection; we respect user choice but encourage support via premium.
24. Where can I read all policies?
All policies are linked in footer Legal section and at /sitemap.xml: Terms, Privacy, Cookie, Refund, Wallet, Safety, Community Guidelines, Copyright, Disclaimer, About, Content Policy, Acceptable Use, User Conduct, Anti-Spam, Intellectual Property, Grievance Redressal, Account Suspension, Data Retention, Payment Terms, Security, Trust & Safety, Transparency, How It Works. Each has breadcrumb, TOC, effective date, last updated, contact, future-ready wording.
25. How do I contact Grievance Officer or report copyright?
Grievance Officer: [email protected] — Response 15 days per IT Act, details at /grievance-redressal, Monday-Friday 10 AM-6 PM IST. Copyright: [email protected] — Provide contact, work description, location (username, message ID, timestamp), good faith statement, signature per Copyright Policy and Intellectual Property Policy, review 3 business days. General support: [email protected] 24-48h, Safety: [email protected] 24h, Legal: [email protected], Privacy: [email protected], Billing: [email protected]
26. What happens if my account is suspended?
You receive in-app banner and email (if provided) with reason, policy reference, and case ID per Account Suspension & Termination Policy. Actions: warning, temporary mute 24h-7d, discovery removal 7-30d, wallet restriction, suspension 7-30d, permanent termination. You may appeal within 30 days via [email protected] with case ID, explanation, evidence; separate senior team reviews within 5 business days. For child safety and fraud with legal reporting, appeal may be limited. Deletion is irreversible after 7 days queue.
1. User Responsibilities
- Read the relevant policy pages linked in each answer before contacting support.
- Use blocking and reporting features for unwanted interactions, not public shaming.
- Keep your account password and 2FA codes secure and provide accurate information when contacting support.
2. Platform Responsibilities
- Provide a comprehensive FAQ covering accounts, wallet, privacy, anonymous messaging, payments, security, reports, blocking, advertisements, and policies.
- Maintain the Trust & Safety, Security, and How It Works pages for user education, and update this FAQ as the platform evolves with new premium features and wallet expansion.
Still need help?
Contact us via Contact Page for general support, business, advertisement, legal, copyright, grievance, or safety inquiries. Response times: General 24-48h, Safety 24h, Grievance 15 days per IT Act, Copyright 3 business days.
Effective Date: July 31, 2026 • Last Updated: July 31, 2026 • Premium international SaaS platform FAQ, original content, suitable for India and international users.
Grievance Officer (IT Rules 2021)
Somesh Mishra
D 24/8, Himalay Bhawan,
Shatabdi Nagar, Panki,
Kanpur,
Uttar Pradesh – 208020,
India
Email: [email protected]
Phone: +91 94540 43072 (10 AM – 6 PM IST)
Statutory timelines we work to: acknowledgement within 24 hours; disposal within 15 days; prohibited content under Rule 3(2)(b) within 72 hours; non-consensual sexually explicit or morphed content under Rule 4(1)(p) within 24 hours; court or government orders under Rule 3(1)(d) within 36 hours. Removed content and the associated records are retained for 180 days for investigation purposes. These are the limits set by law for us to act within; they are not a guarantee of any particular outcome on any particular report.
Before we remove or disable content on our own initiative, Rule 4(8) requires us to notify you with reasons and give you a reasonable opportunity to dispute it. Automated tools may flag content, but a human reviews before any account-level action is taken. See the Transparency Report.
Your rights under the DPDP Act 2023
- Notice and consent (§5): we tell you what we collect and why before you agree, and you can withdraw consent at any time in Settings.
- Purpose limitation (§4, §6): your data is used only for running Funtoosh, safety, payments and legal obligations — never sold, never used to build advertising profiles.
- Access and correction (§11): you can view and correct your profile data in Settings.
- Erasure (§12): you can delete your account from Settings → Account. See Data Retention for what the law requires us to keep afterwards, and for how long.
- Retention limit (§8(7)): we erase personal data once the purpose it was collected for is over, unless a law requires us to keep it.
- Grievance redressal (§13): write to the officer named above, or use Grievance Redressal. Unsatisfied with the decision? Appeal to the Grievance Appellate Committee within 30 days. Data protection queries: [email protected].
Age: Funtoosh is for users aged 18 and over. Under the DPDP Act 2023 a person under 18 is a Child and we do not knowingly create accounts for them. No guarantees: Funtoosh is provided on an as-is basis. Nothing on this page is a guarantee of any specific result, earning, delivery time or moderation outcome.