Frequently Asked Questions
26 answers covering accounts, wallet, Golden Card, Cross Finger, confessions, Funtoosh Plus, privacy, blocking, ads and policies.
1. How do I create an account without a phone number?
Funtoosh uses email + password or Google sign-in — no phone number. Go to /signup, enter your full name, email and a password, or tap "Sign in with Google", then choose a username and add your date of birth (18+), gender and city. Signing in with Google places a tick next to your email in Settings.
2. What if I lose access to my email or authenticator?
Your account is tied to the email or Google account you signed up with. Forgot password sends a 6-digit code to your email that is valid for 10 minutes. If you have 2FA on and lost your authenticator, use one of the backup codes shown when you enabled it. If you lost both, email [email protected] with your username and last-login details and we will verify you another way.
3. Can I have more than one account?
No. One person, one account. Duplicate accounts, accounts used to evade a block or ban, or accounts that send money to each other to farm earnings may all be suspended together under the Account Suspension & Termination Policy.
4. How do I delete my account?
Settings → Account → Delete Account → confirm by typing DELETE. Your account is hidden immediately and locked to the cancel-deletion screen. You can cancel anytime during the 30-day grace period. After that, deletion is final. Payment and KYC records are kept where tax law requires — see the Data Retention & Deletion Policy.
5. What is the Funtoosh Wallet?
A prepaid INR balance inside the app. Add money via UPI, cards or net banking (Cashfree, Razorpay or PayU) and spend it on paid chat, calls, Golden Cards, confession suggestions, Funtoosh Plus, ads and shop orders. It has three parts: Deposit (added by you, spendable, not withdrawable), Earnings (received from others, withdrawable after KYC) and On Hold (pending Golden Cards).
6. How much can I add, and is there a fee?
Minimum recharge ₹100 by default; without KYC your total balance is capped at ₹10,000. Both limits are set by the Funtoosh team and the live values are shown in the Wallet. There is no fee or GST on adding money today. Funds normally arrive within seconds of the gateway confirming; if not within 30 minutes, email support with the payment reference.
7. How much does chat, a call or a Golden Card cost?
There is no fixed price. Each creator sets their own per-message chat rate, per-minute call rates and Golden Card minimum (above floors set by the Funtoosh team), and the team can change floors, Plus pricing and ad pricing at any time. The exact amount is always shown on screen before you confirm — that is the amount that applies.
8. What is a Golden Card and when is it refunded?
A Golden Card is a paid request to reveal identities to each other. You choose an amount at or above the receiver’s minimum; it moves to On Hold (plus GST where enabled). If the receiver accepts, both identities are revealed and the receiver earns the amount minus commission. If they decline, or do not respond within 15 days (5 days when the receiver is a Plus member), the full amount including GST returns to your Deposit balance automatically.
9. How does withdrawal work for creators?
Only Earnings can be withdrawn. Complete KYC first (PAN + Aadhaar + selfie, reviewed by the team), then request a withdrawal to your UPI ID or bank account from the Wallet. Defaults: minimum ₹1,000 and up to ₹25,000 per day for verified members. A 5% withdrawal fee applies, and 10% TDS is withheld once your withdrawals in a financial year cross ₹30,000. Payouts are reviewed and normally sent within 2–3 working days.
10. How much does Funtoosh keep?
When you earn from paid chat, calls, an accepted Golden Card or suggestions, Funtoosh retains a platform commission from the base amount — 50% by default, adjustable per creator by the team. Your split is visible in the Wallet. On withdrawal the only fee is 5%, plus TDS where the law requires.
11. Is Funtoosh really anonymous?
You are anonymous to other users, not to Funtoosh. No phone number is required, and the person you ask or message cannot see who you are unless you reveal yourself or a Golden Card is accepted. But you sign in with email or Google, we hold the encryption keys, and we keep operational and moderation logs — see the Transparency Report. No system provides complete anonymity against device compromise, legal process, or your own disclosure.
12. What data do you collect?
Only what the service needs: email, name, username, date of birth (to confirm 18+), gender, city, bio and avatar; your questions, answers, confessions and chats; wallet transactions; KYC documents and UPI/bank details only if you withdraw; delivery details only if you order from the shop; technical logs (IP, device) for security. Details in the Privacy Policy.
13. How is my data protected?
HTTPS/TLS with HSTS on every connection, encryption at rest on our database, hashed passwords, optional TOTP two-factor login, a separate wallet PIN (with optional biometric unlock on Android), rate limits and audit logs. Funtoosh is not end-to-end encrypted, and there are no disappearing messages or screenshot alerts — please do not share sensitive information in any chat. Details on the Security page.
14. Where is my data stored?
On servers we manage in the European Union (Hetzner, Germany), so your data is stored outside India. Payments stay with the Indian payment gateways (Cashfree, Razorpay, PayU). See the Privacy Policy, section "Where Your Data Is Stored".
15. How do anonymous questions and confessions work?
Anyone can ask a question on a public profile without revealing who they are; the profile owner answers publicly and the asker stays anonymous unless they reveal themselves. Confessions are anonymous posts on the public Confessions feed where readers can react and, if the author allows it, send paid suggestions.
16. What is Cross Finger 🤞?
A free, anonymous interest request. If both people cross fingers, it becomes a match and you can chat. Free members get 10 requests a month, Funtoosh Plus members get 100, with cooldowns to prevent spam. Profile owners can switch requests off in Settings → Interactions.
17. Can I edit or delete a message?
You can delete your own messages and lock a chat behind a per-chat PIN. Editing sent messages is not available. Deleted messages are removed from the chat; copies may remain in backups for a limited time as described in the Data Retention & Deletion Policy.
18. How do I block someone?
Open their profile or the chat menu → Block → Confirm. Blocking immediately stops that person from asking you questions, chatting, calling, sending Golden Cards or Cross Finger requests, or finding you in discovery. They are not told. Unblock from Settings → Interactions → Blocked Users.
19. How do I report a user or content?
From any profile, question, confession or message → Report → choose a reason (harassment, spam, fraud, child safety, privacy violation, IP infringement, other). Or email [email protected] with the username, link or message and time. Safety-related reports are prioritised. Your identity as a reporter is not disclosed.
20. What happens after I report someone?
A member of the Funtoosh team reviews the report against the Content Policy, Community Guidelines and Safety Policy. Actions range from a warning, temporary mute and discovery removal to wallet restriction, suspension or permanent termination for severe cases. You are told the outcome where feasible; aggregate numbers appear on the Transparency page.
21. Can a blocked user reach me from another account?
A blocked account cannot contact or discover you. Creating another account to get around a block is ban evasion, violates the one-person-one-account rule, and leads to termination of all the accounts involved. Report it to [email protected].
22. What ads does Funtoosh show?
Only member-bought placements — a profile or a short video promoted in designated sections of the landing page and app — plus occasional notices about Funtoosh’s own features. Every placement is marked Sponsored, is reviewed before it goes live, and uses no tracking. There are no Google Ads or third-party ad networks.
23. How do I advertise my profile?
Open the Ads page in the app, pick a section and a duration (monthly or yearly per section), and pay from your wallet at the price shown there. Your ad goes live after review; if it is rejected at review the amount is refunded to your wallet.
24. Where can I read all policies?
All policies are linked in the footer Legal section: Terms, Privacy, Cookie, Refund, Wallet, Payment Terms, Safety, Community Guidelines, Copyright, Disclaimer, About, Content Policy, Acceptable Use, User Conduct, Anti-Spam, Intellectual Property, Grievance Redressal, Account Suspension, Data Retention, Security, Trust & Safety, Transparency, How It Works and Shop Policies. When a policy changes materially you will be asked to accept it again before continuing.
25. How do I contact the Grievance Officer or report copyright?
Grievance Officer (Somesh Mishra): [email protected] — acknowledgement within 24 hours, resolution within 15 days per the IT Rules; details at /grievance-redressal. Support hours Mon–Sat, 10 AM – 6 PM IST. Copyright: email the same address with your contact, a description of the work, its location on Funtoosh (username, link, time), a good-faith statement and signature per the Copyright Policy; reviewed within 3 business days.
26. What happens if my account is suspended?
You see an in-app notice (and an email where possible) with the reason, policy reference and case ID per the Account Suspension & Termination Policy. You may appeal within 30 days to [email protected] with the case ID, your explanation and any evidence. For child-safety and fraud cases with legal reporting, appeal may be limited. Wallet Earnings that are not under fraud review remain withdrawable per the Wallet Policy. If you request deletion, it has a 30-day cancellable grace period before final deletion.
1. User Responsibilities
- Read the relevant policy pages linked in each answer before contacting support.
- Use blocking and reporting features for unwanted interactions, not public shaming.
- Keep your account password and 2FA codes secure and provide accurate information when contacting support.
2. Platform Responsibilities
- Keep this FAQ accurate to how the app actually works, and update it when features or prices change.
- Maintain the Trust & Safety, Security, and How It Works pages for user education, and update this FAQ as the platform evolves.
Still need help?
Contact us via Contact Page for general support, business, advertisement, legal, copyright, grievance, or safety inquiries. Support hours Mon–Sat, 10 AM – 6 PM IST. Response times: General 24–48h, Safety 24h, Grievance 15 days per IT Act, Copyright 3 business days.
Effective Date: September 23, 2026 • Last Updated: September 23, 2026
Grievance Officer (IT Rules 2021)
Somesh Mishra
D 24/8, Himalay Bhawan,
Shatabdi Nagar, Panki,
Kanpur,
Uttar Pradesh – 208020,
India
Email: [email protected]
Phone: +91 94540 43072 (10 AM – 6 PM IST)
Statutory timelines we work to: acknowledgement within 24 hours; disposal within 15 days; prohibited content under Rule 3(2)(b) within 72 hours; non-consensual sexually explicit or morphed content under Rule 4(1)(p) within 24 hours; court or government orders under Rule 3(1)(d) within 36 hours. Removed content and the associated records are retained for 180 days for investigation purposes. These are the limits set by law for us to act within; they are not a guarantee of any particular outcome on any particular report.
Before we remove or disable content on our own initiative, Rule 4(8) requires us to notify you with reasons and give you a reasonable opportunity to dispute it. Automated tools may flag content, but a human reviews before any account-level action is taken. See the Transparency Report.
Your rights under the DPDP Act 2023
- Notice and consent (§5): we tell you what we collect and why before you agree, and you can withdraw consent at any time in Settings.
- Purpose limitation (§4, §6): your data is used only for running Funtoosh, safety, payments and legal obligations — never sold, never used to build advertising profiles.
- Access and correction (§11): you can view and correct your profile data in Settings.
- Erasure (§12): you can delete your account from Settings → Account. See Data Retention for what the law requires us to keep afterwards, and for how long.
- Retention limit (§8(7)): we erase personal data once the purpose it was collected for is over, unless a law requires us to keep it.
- Grievance redressal (§13): write to the officer named above, or use Grievance Redressal. Unsatisfied with the decision? Appeal to the Grievance Appellate Committee within 30 days. Data protection queries: [email protected].
Age: Funtoosh is for users aged 18 and over. Under the DPDP Act 2023 a person under 18 is a Child and we do not knowingly create accounts for them. No guarantees: Funtoosh is provided on an as-is basis. Nothing on this page is a guarantee of any specific result, earning, delivery time or moderation outcome.